Returns & Exchanges
We want you to love your al.ive body experience; if you are not completely satisfied with your purchase, we offer returns on unopened and unused products within 30 days of delivery. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or tested.
Check Eligibility
Ensure your items are in their original packaging, unused, and purchased directly from the al.ive body website within the last 30 days.
Contact Support
Email our customer care team with your order number and reason for return to receive your Return Authorization number and shipping instructions.
Pack and Ship
Securely package your items to prevent damage during transit and send them back to our warehouse using a trackable shipping service.
Processing and Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing