Frequently Asked Questions
Everything you need to know about our premium personal care collections.
Are Al.ive body products tested on animals?
No, we are proudly cruelty-free. None of our products or ingredients are tested on animals, and we ensure our suppliers adhere to the same ethical standards.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Australia. International shipping times vary by location, usually ranging from 10-21 business days.
Are your bottles recyclable?
Yes, our iconic duo bottles are made from HDPE plastic and are 100% recyclable. We encourage you to remove the pump before placing the bottle in your recycling bin.
What is your return policy?
We offer returns on unopened and unused items within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened.
Do you offer refill pouches?
Yes, we offer 1L refill pouches for our best-selling hand and body washes to help reduce plastic waste and provide a more sustainable option for our customers.
Are Al.ive body products safe for sensitive skin?
Our products are formulated with high-quality botanical extracts and are generally suitable for most skin types. However, we always recommend a patch test before full use.